Refund & Cancellation Policy
Last updated: 25 June 2026
This policy sets out the terms for cancellation and refunds for services provided by digitalpixelvault, C. Llana, 3, Puerto de la Torre, 29190 Málaga, Spain.
These terms are governed by Spanish law and, where applicable, EU consumer and services regulations.
1. Nature of the service
digitalpixelvault provides done-for-you custom design services. Each engagement is a service, not a physical or digital product purchased via an on-site checkout. No self-serve download purchases are made on this site; all engagements are initiated via a quote request and invoiced off-site.
2. Right of withdrawal (EU consumers)
Under EU Directive 2011/83/EU (Consumer Rights Directive), consumers in the EU generally have a 14-day right of withdrawal from distance contracts. However, where the provision of a digital service begins — with the consumer's express consent — before the end of the 14-day period, and the consumer acknowledges that the right of withdrawal is thereby waived, the right of withdrawal does not apply once performance has begun.
By accepting a quote and confirming payment, the Client expressly requests that work begin, and acknowledges that the right of withdrawal is waived once work has started.
This clause applies to consumers only. Business clients (B2B) are not covered by the Consumer Rights Directive.
3. Cancellation before work begins
Payment terms for all services: 100% upfront before work begins, for all service tiers.
If a Client cancels after accepting a quote but before work has begun:
- All services: Since payment is made 100% upfront, a full refund is issued if the cancellation request is received before any design work has commenced. Contact legal@digitalpixelvault.com to request cancellation.
4. Cancellation after work has begun
4.1 All services: Once work has begun, refunds are not automatically issued. The Studio will complete the agreed scope or, at its discretion, offer a partial refund proportional to the work not yet completed at the time of cancellation — minus any reasonable costs already incurred.
4.2 For complex or long-form engagements, what constitutes "work has begun" and any applicable partial-refund calculation will be defined in the project quote.
5. Cancellation by the Studio
The Studio reserves the right to cancel an engagement — before or after work begins — if:
- The Client materially breaches these Terms or the agreed scope.
- The brief or resulting work would require the Studio to produce unlawful, defamatory, or otherwise prohibited content.
- Circumstances beyond the Studio's control prevent completion.
In the event of Studio-initiated cancellation, any unused payment is refunded to the Client within 14 days.
6. Revisions and scope disputes
If the Client is dissatisfied with the deliverables within the agreed revision rounds, the Studio will work in good faith to resolve the issue within the agreed scope. A dispute about quality that falls within the agreed scope is not grounds for cancellation without refund — it is grounds for a further revision or mediated resolution.
7. Refund process
Approved refunds are processed within 14 business days to the original payment method. To request a refund or cancellation, contact: legal@digitalpixelvault.com
8. Contact
digitalpixelvaultC. Llana, 3, Puerto de la Torre, 29190 Málaga, Spain
legal@digitalpixelvault.com
+34 721 947 586