Frequently asked questions

Fill in the contact form at /contact with a description of your project and the service you're interested in. Include your timeline if you have one. We'll respond within 24 hours with a fixed price and deliverable list. No commitment required at this stage.

A one-paragraph description of what you need, the service category you're looking at, and your approximate timeline. Brand guidelines or references help, but they're not required to get a quote started. We'll ask for more detail if we need it.

Within 24 hours of your request, on working days. If we receive your brief on a Friday afternoon, you'll have a quote by Monday morning.

Yes. Getting a quote costs nothing and creates no obligation. You decide whether to proceed after you've seen the price and scope.

Every project includes up to 3 revision rounds. A revision round is one consolidated set of changes — you send all your feedback at once, not in a rolling thread. We agree the scope of each round before it starts so there are no surprises on either side. Changes outside the agreed scope are quoted separately before being made.

Minor changes within the agreed scope are absorbed into the revision rounds. If the direction changes significantly — new pages, new service, fundamentally different approach — we quote an amendment before proceeding. No silent scope creep.

Directly with the designer working on your project — no account manager layer, no project coordinator in the middle. Responses arrive within one working day.

Your approved quote confirms exactly what we need from you. Usually: brand guidelines (if you have them), references or examples of the direction you're after, and any copy or content that needs to be incorporated. If it's a blank-slate brief, we'll work from your written direction.

You do, outright. On delivery, every file transfers to you — source files, all export formats, all assets. No licensing conditions. No attribution requirement. No ongoing relationship needed to keep using the work.

Depends on the service. Website & UI projects deliver Figma source files and (where agreed) HTML/CSS exports. Brand projects deliver SVG, PDF, PNG at multiple sizes, and AI files where applicable. Digital downloads deliver the final distributable format (PDF, ZIP, etc.). The exact format list is confirmed in your quote.

Yes. The files are yours with no restrictions. You can hand them to any designer, developer, or agency without asking for permission or paying a licence fee.

100% upfront before work begins, for all service tiers. Payment is processed before work begins. We accept bank transfer (SEPA and international) and card payment via Stripe. Specific payment details are included in the quote.

EUR (€). All prices listed are in euros. We issue VAT-compliant invoices for EU clients. Non-EU clients receive a standard commercial invoice.

Yes, under specific conditions. Our full refund and revision policy is at /refund. The short version: if you cancel before work has started, a full refund is available. Once design work has begun, the applicable refund depends on the stage and the service.

Yes. digitalpixelvault operates under Spanish law and is subject to GDPR as an EU-based business. Our Privacy Policy (/privacy) explains how we handle any data you share with us. The data we collect from contact forms (name, email, project brief) is used solely to respond to your enquiry and deliver your project.

A one-paragraph description of what you're building, your brand guidelines if you have them, and the tech stack you'll be deploying to. If you don't have brand guidelines yet, say so — we can work with a brief direction instead.

We design it and deliver production-ready files — Figma source plus an HTML/CSS export. Implementation (uploading to a server, connecting to a CMS, adding backend logic) is your developer's job. If you need a developer referral, ask and we'll point you toward one.

A single landing page typically takes 5–7 business days from approved brief to delivery. UI kits and design systems take 7–14 business days depending on scope. Timeline is confirmed in the quote.

Up to 3 revision rounds. A revision round is one consolidated set of changes — not 30 individual messages. We define the scope of each round before it starts so there are no surprises on either side.

Minor adjustments within the agreed scope are handled in the revision rounds. If the brief changes significantly — new pages, new direction — we quote an amendment before proceeding. No silent scope creep.

Yes. On delivery, every file is yours — Figma source, HTML export, all assets. No licensing fees, no software subscriptions required to use what we deliver, no ongoing relationship required to keep using the work.

Yes. On delivery, everything is yours — source files, export formats, the lot. No licensing conditions, no "designed by" attribution requirement, no ongoing relationship needed. You can hand the source files to any designer in the future.

Yes. If the logo is serviceable, we'll extend it into a consistent brand system — colors, type, social kit — using it as the anchor. If the logo needs adjustment to work properly in all formats (say, it doesn't scale to favicon size), we flag that in the quote.

Up to 3 revision rounds. Revisions are consolidated — one set of changes per round, not a rolling thread of individual comments. This keeps the timeline on track for both sides.

SVG (scalable, infinite-use), PDF (print-ready), PNG at multiple sizes (web), and AI where applicable. For social kits: correctly-sized assets for the platforms you specify. Format list is confirmed in the quote for each project.

That's an ongoing production brief, which is better handled as a custom engagement. Tell us the scope in your quote request and we'll confirm whether a custom or recurring arrangement suits it better.

A focused logo engagement (logo suite + brand files) typically takes 5–7 business days. Full brand packs and social kits with multiple assets take 7–14 business days. Timeline confirmed in the quote.

We review it and come back within 24 hours with a quote — a flat price, a timeline, a deliverable list, and a revision-round structure. If the brief needs clarification before we can quote, we'll ask a short list of questions first.

You receive the quote in writing. If it works, you confirm it and pay a deposit to start. Nothing begins before deposit confirmation. This protects both sides.

Payment in full is required before work begins for all service tiers. The quote is a flat price — it's what you pay, confirmed before a single pixel is drawn.

Up to 3 revision rounds, each scoped before it starts. A revision round covers one consolidated set of changes — not an open-ended comment thread. If the brief changes substantially mid-project, we quote the additional scope before proceeding.

Depends on scope. A single-page website design or brand identity: 10–14 business days from approved brief. A multi-page website design or product UI: 3–6 weeks. Timeline is always confirmed in the quote and held to.

Post-delivery work is quoted as a new project. Most clients return with follow-on briefs as the company grows — the process is the same each time.

Whatever the brief requires. Common formats include: PDF (ebook templates, planners, brand guides), PSD (layered Photoshop files for social/print templates), OTF/TTF (fonts), XMP (Lightroom presets), DNG (Lightroom presets for mobile), ZIP (asset packs). Specify your required format in the brief and we'll confirm it in the quote.

Yes. Full commercial license is transferred to you on delivery. You can sell, distribute, and bundle the asset without restriction or attribution requirement. You own it outright.

This is typically our fastest-to-deliver service. A single asset (ebook template, preset pack, planner layout) is usually delivered in 3–5 business days from approved brief. Packs and multi-asset deliveries take 5–10 business days. Timeline confirmed in the quote.

Yes. Tell us the typeface style or preset aesthetic you want, the platforms it should work on (Adobe, Lightroom, Capture One, etc.), and your distribution plan. We produce it to the technical standards required for the platforms you name.

Up to 2 rounds for single assets; up to 3 for packs. Given the narrower scope of most briefs at this service tier, two rounds is usually enough to get it exactly right.

From €49 for a single focused asset. If you know the asset type, the format, and roughly what it needs to look like, that's enough to get a quote. No design knowledge required on your side — that's what you're paying us for.